Priority Courier Experts is now interviewing! Join our company in our Customer Service department. We offer a terrific work environment with great benefits, compensation and room to advance within the company as your skills progress. 90% of our current executive and management team advanced from a CSR position within the company.

This is a great position for anyone with service-related experience (e.g. food industry, banking, call centers, hospitality, cashiers, receptionists, etc.), but it is not a prerequisite for the job. Higher education is not required.

Headquartered at an ultra-modern and comfortable three building campus in Vadnais Heights, Minnesota, Priority is the State's largest same-day transportation provider, delivering same-day on-demand for over 5,000 Minnesota businesses in ten vehicle classes.

This CSR opportunity is full time, 40 hours per week, and may require flexibility as business demands. There are many shifts available as the company operates 24/7/365. The primary role of our CSR department is to receive calls from our customers and enter the data into our system, which is the start of the delivery process. This is a fast paced, dynamic position where efficiency is key.

Responsibilities:

• Respond to incoming customer and contractor calls and emails
• Entering live shipping orders into our system
• Sorting, filing, and labeling paperwork
• Other duties as assigned

Desired skills:

• Strong written and verbal communication
• Quick thinking, assessing, and resolution skills
• Proficiency with technology including Microsoft Word and Excel (willing to learn acceptable)
• Able to grasp new concepts quickly and efficiently
• Strong typing skills
• Commitment to providing excellent customer service

Compensation and Benefits

• $20.00 to $21.00 per hour based on qualifications and skills
• Possible increase at 90 days based on performance
• Two weeks' vacation/PTO accrual during first year of employment
• Three weeks' vacation/PTO at year three
• Paid Holidays from your first day of employment; Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year if they fall on a weekday.
• Blue Cross/Blue Shield Medical
• Delta Dental
• 401K
• Many employee enhancements during operating hours

Visit Priority right now at Priority.com and look around.

If you are looking for great opportunities, please apply by emailing your resume.

The Dispatcher's primary responsibility is to quickly and efficiently assign On-Demand work to drivers as the work is received. Dispatchers analyze in real time, the available work to identify and create appropriate shipping lanes for drivers. You will also be responsible for building and maintaining positive working partnerships with all of our independent contractors. Both our Customers and Independent Contractors depend on our dispatcher to get the job done.

Responsibilities:

• assign 300 to 500 on-call and recurring orders per day
• On-time performance of both your fleet/zone and the overall fleet
• Professional and respectful communication and relationships with drivers, customers and internal departments
• Quickly and effectively handling exceptions and special needs
• Mentoring Contractors and helping them succeed professionally

Skills:

• Dispatch Experience
• Expert knowledge of the Twin Cities Metro Area
• Experience with fast-paced, high-volume order management
• Good computer and typing skills
• Detail oriented
• Flexibility
• Excellent communication skills, working closely with office staff, on the phone or via computer with customers, and on the radio or internet with the drivers.
• Must be positive person and a self-motivator
• Ability to be calm when challenges arise
• Transportation skills are a big plus.
• Dispatchers are a vital key to the success of this company. Which is why we offer the highest dispatch compensation in the industry!

Compensation:

• $21.50 to $30.00 per hour to start (based on experience or ability). There is no slow track at Priority, once you demonstrate an understanding of our business we will place you in our operations center and adjust your pay to equal your ability. Primary Dispatchers can earn $80,000 to $93,000 annually.
• Full-time Morning, Midday and Afternoon shifts available.

If you are looking for an exciting opportunity to put your experience in motor carrier regulatory and compliance to use with an industry leader, we have a good opportunity for you. The Safety Director for Priority Courier Experts heads our efforts to provide an industry-leading compliant and safe fleet. This key person uses their experience both federal and state regulatory compliance for motor carriers and drivers to keep operations running smoothly while minimizing risk. This position has a significant responsibility to manage the company's liabilities relating to the Fleet and therefore fulfills a key role.

Priority Courier Experts is the leading provider of same day transportation, distribution and dedicated fleet solutions for Minnesota. Together with our on-call parcel and commercial fleets, we are one of the largest single same-day, on-call providers in the country with over 530 drivers and office staff. We provide total transportation solutions ranging from expedited services through sophisticated shipper integrations. Our capabilities and wide vehicle choices create strong options to meet every transportation opportunity in the marketplace.

Responsibilities:

• Accidents & Damage Investigations and Insurance Claims
• DOT/FMCSA/MNDOT/TSA Compliance & Certifications
• CSA Score management & improvements
• Safe Driving & Accident Prevention training via partners
• Licensing, Permitting, Prorate
• Insurance strategy and implementations
• OSHA Compliance
• Company Policy Development
• Drug & Alcohol testing
• Driving Qualifications
• ELD Management & Compliance
• MVR Reports & Issues
• Driver Self Certification
• Hazmat Compliance, Certification and Endorsement
• Other responsibilities as assigned

Qualifications:

• Experience in Motor Carrier regulatory Safety and Compliance
• Good working knowledge of Federal and State regulations for Motor Carriers and Drivers
• Excellent process development, management and prioritization skills
• Strong organizational skills with an attention to detail and follow-through
• Must be well organized with professional written and communication skills
• Highly developed leadership, analytical, problem-solving, interpersonal and customer service skills

Benefits

• Three weeks' vacation/PTO accrual during first year of employment
• Paid Holidays from your first day of employment; Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year if they fall on a weekday.
• Blue Cross/Blue Shield Medical
• Delta Dental
• 401K
• Many employee enhancements during operating hours

Join a company where the average tenure of more than 20 employees is 15 years or more.

New Business Development - Critical Account Support

Priority is Minnesota's largest same-day transportation provider, delivering superior service to over 5000 Minnesota businesses in ten vehicle classes. You will represent 485 late model vehicles ranging from Car, Transit Connect, Pickup, Transit full-size, Specialty Dock, Straight Dock, Flatbed, Curtain side, Flatbed Moffet and Tractor Trailer. There is not a more diverse fleet in the country, which is the basis of our trademarked statement "Every Time You Call Us... We Deliver!" We sell one product, service!

Transportation experience is preferred but not necessary. Ninety-five percent of our current staff started with no transportation experience and are now the experts in the industry.

Sales - New Business Development:

• Identifying and capturing new business opportunities
• Developing new opportunities within the existing customer base
• Management of your territory
• Support fleet growth with consistent new business
• Daily/weekly meetings in the field with existing customer base & new opportunities
• Ability to work efficiently within our Salesforce CRM system
• Willingness and availability to attend client and company events outside normal business hours

The Seasoned Rep position at Priority is a critical role. With an inside support team of more than 80 dispatchers, support personal, administrative team and fleet personal, you have the resources and ability to create efficiencies for every business you call on. All shippers in the Twin Cities know who Priority is and what we do. You can start or continue a great sales career delivering critical same-day service at Priority.

We offer to our seasoned rep qualifiers

• Up to $10,000 sign on bonus based on qualifications - paid at 30/60/90 days
• Most respectable base in the industry
• Excellent commission based performance
• $10,000 bonus upon first year anniversary
• 15 paid days off in first year, plus paid national holidays that fall on a week day, Medical, Dental, strong Employer matched 401k
• Based on past company history a New Business Development/Territory Manager position has earned $125,000 to $225,000 per year.

Critical Account Support:

• Support representatives in the field
• Mentor individuals in the College "Expert" program
• Help process and administer new and existing clients
• Prospect within existing customer base
• Work directly with customers on real-time delivery needs

The Critical Account Support department is most critical at Priority. Department personal will work in a very fast paced environment. Our CAS' communicate real time with the customer, driver, dispatcher, sales managers and basically touch every department in the company. We are looking for highly efficient candidates to join our team in a role that is referred to as a liaison to everything Priority.

We offer to our Critical Account qualifiers

• $2,000 sign on bonus - paid at 30 days
• Minimum $20 per hour with opportunity to advance to $25 per hour
• Yearly Bonus based on performance
• 10 paid days off in first year, plus paid national holidays that fall on a week day, Medical, Dental, strong Employer match 401k

We are eager to meet motivated candidates, please email your resume.